Building Queensland is committed to protecting the privacy of your personal information.

We understand and appreciate that as visitors and users of this website you are concerned about privacy, confidentiality and security of any personal information that you provide to us.

The Queensland Government has introduced privacy legislation for the Queensland public sector based on 11 Information Privacy Principles. These are contained in the Information Privacy Act 2009.

Information collected on this website

This site does not store personal information in cookies. If used, cookies on this site are strictly limited to providing the visitor with the ability to customise the site for return visits or to allow the visitor to carry information across different pages. Cookies are not used to track or identify visitors for any other purpose.

When you visit Building Queensland’s web site, our web server makes a record of your visit and logs the following information for statistical purposes only:

  • The user’s server address;
  • The user’s top level domain name (for example .com, .gov, .au etc);
  • The date and time of visit to the site;
  • The pages accessed and documents downloaded;
  • The previous site visited; and
  • The type of browser used.

No attempt is or will be made to identify users or their browsing activities except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect activity logs.


Email correspondence sent to this site will be treated as a public record and will be retained as required by the Public Records Act 2002 and other relevant regulations.

Unless specified, your name and address will not be added to a mailing list, nor will we disclose these details to third parties without your consent, unless required by law. However, email messages may be monitored by authorised IT staff for purposes such as system troubleshooting and maintenance.

Personal information records held by Building Queensland

Building Queensland holds electronic and paper records containing personal information which can broadly be divided into two classes. Firstly, personal information relating to staff and secondly, personal information relating to the business and service delivery functions of Building Queensland.

Privacy Complaints

If an individual believes that Building Queensland or a member of its staff has not dealt with the person’s personal information in accordance with the Privacy Principles of the Information Privacy Act 2009, a complaint may be made.

How to make a complaint

A privacy complaint must be in writing and must give particulars of the nature of the privacy breach. The complaint should be made as soon as possible after the incident and should include as much detail as possible about the incident.

The Privacy Contact Officer can provide more information about complaint handling procedures. Contact the Privacy Contact Officer at or on 3452 6949.

Submitting complaints

All privacy complaints must be forwarded to:

Manager – Ethics, Integrity and Risk
Business Services
Department of State Development
PO Box 15009
CITY EAST Queensland 4002